The best service guaranteed by VIBO: New sales structure, tailored offer, and a single supplier for every need

For Bontempi VIBO, assuring the best service is not just a statement—it’s a concrete mission that is now reinforced by a new sales structure, an increasingly customizable offer and a distinctive positioning as a single supplier for the European distribution of fasteners.

Three clear pillars, the result of a constant commitment to improving customer experience and swiftly responding to the challenges of an ever-evolving market.

A new sales structure, closer to the customer

VIBO has chosen to rethink its sales structure with a clear goal: to put the customer at the center. This means being ready to respond faster, more precisely and in a more personalized way to daily requests, as well as anticipating future needs and building strong, long-term relationships with our partners.

To achieve this, the sales office has been reorganized into a team of 9 people, each one with clearly defined roles to ensure efficiency and quality at every stage of the process:

• 4 back-office professionals handling standard offer drafting, order management and technical documentation before and after sales;
• 2 Inside Sales and 1 Area Manager, focused on managing active clients, developing new opportunities and supporting special projects;
• 1 Business Development Manager, responsible for opening new markets and clients—even in areas not yet covered—and for the development of structural fasteners and hot forging products;
• All activities are coordinated by the Sales Director, who ensures strategic and operational consistency.

A renewed team with a clear mission: to support the customer at every stage of the commercial relationship with competence, responsiveness and attention. And with a defined goal: to reach 50,000 tons sold by 2028.

Tailored solutions for wholesalers and specialized distributors

Delivering better service also means accurately responding to the specific needs of wholesalers, distributors and industrial clients. That’s why Bontempi VIBO has made of customization one of its key strengths.

Thanks to the flexibility of its production processes, the company offers a wide variety of standard and special screws in carbon and stainless steel. Today VIBO can provide over 300 surface finishes, all compliant with market standards.

This expertise, built over decades, allows VIBO to develop ready-to-use fasteners starting from a technical drawing, even for highly specialized sectors such as automotive and furniture, in synergy with its subsidiary Mi.Me.Af.

Sole supplier, an unmatched range

Being a single supplier for its clients doesn’t just mean offering a complete range: it means simplifying the purchasing process, optimizing time and costs, ensuring consistent quality and providing a reliable and knowledgeable point of contact for every fastening need.

In this, VIBO stands out in Europe: thanks to the strategic integration of the companies FRAM and Mi.Me.Af., it can now cover the entire spectrum of fasteners—from special screws up to M64×1000 mm, to structural fasteners and custom-designed components for highly specialized sectors like automotive.

But it’s not just about assortment. The internal management of the entire supply chain—from hot and cold forging to heat treatment and logistics—enables VIBO to guarantee high-quality standards, better lead time control and a continuity of supply that makes the difference in the long run.

One supplier. An unmatched range. A partner you can count on.

With a renewed structure, a tailored offer and a complete range under one supplier, VIBO continues to invest in providing the best possible service. A concrete commitment to building valuable relationships every day with those who choose to work with us.